Terms & Conditions

Company Name: Eveque Leisure Equipment Limited.
Registered Address: Wincham Avenue, Wincham, Northwich, Cheshire, CW9 6GB, United Kingdom.
Contact: info@eveque.co.uk | Tel:  + 44 (0)1606 353550

1. Definitions:

1.1 In the terms and conditions unless the context otherwise requires, the following definitions apply:

2. Formation of Contract

2.1   A legally binding contract is formed between The Company and Customer once The Company accepts the order and brings into existence the terms set out below.

3. Product Description

3.1   The Company reserve the right to change product specifications, images and product descriptions without prior notification or public announcement.

3.2   The Company take all reasonable care to ensure that all details, description and prices for our products appearing on the Site are correct at the time of publishing. Whilst we aim to keep our Site as up to date as possible, product descriptions on the Site may change at times and may not reflect the position exactly at the moment you place an order.

3.3   All product weights, dimensions and other measurements are approximate and are intended only to present a general idea of the goods to which they refer and shall not form any part of any contract.

3.4   Images of our Goods are used for illustrative purposes only and may not precisely represent the actual product due to slight variation in colours from lighting conditions, computer or device displays.

4. Order Processing

4.1   All orders are subject to acceptance by The Company and the availability of stock. The Company reserves the right to refuse any order at its discretion.

4.2   Orders will be processed during standard Business Days (Monday – Thursday 7:30am -16:30pm and Friday 7:30am – 12:00pm).  Any orders received outside of these hours will be processed on the next working day.

4.3   Any lead times or delivery estimates provided at the time of ordering are approximate and subject to change. The Company shall not be liable for any delay in delivery howsoever caused.

4.4   Bespoke Items may be subject to longer lead times. Production will not commence until full payment has been received, unless otherwise agreed in writing.

4.5   The Customer is responsible for ensuring that all order details, including product specifications, quantities and delivery information are accurate at the time of submission. The Company shall not be liable for errors resulting from incorrect information provided by the Customer.

5. Price

5.1   The price payable for goods our set out on our website/catalogue. The Company reserves the right to change the prices of goods without prior notice, though we will not amend prices for Goods in you Order after payment.

5.2   All prices are quoted ex-works and exclusive of VAT unless otherwise stated.

5.3   Certain products, particularly Bespoke Items, may be listed as POA. The Customer is required to contact The Company in writing for a price quotation.

6. Bespoke Items and Installations

6.1   For specific terms relating to Bespoke Items and installations, please contact The Company.

7. Payment

7.1   Payment is due thirty (30) days from the invoice date (‘the Due Date’), unless otherwise agreed for Authorised Credit Accounts.

7.1.1   In the event that payment is not received by the Due Date, The Company reserves the right to:-

• Charge interest on the overdue amount at a rate of four percent (4%) above the Bank of England base rate, calculated daily until payment is received in full.
• Suspend the fulfilment of any outstanding orders or future supply of goods until all overdue amounts are settled.
• Recover from the Customer any reasonable costs incurred in pursuing payment, including administrative fees, legal costs and third-party collection charges.
• Withdraw or nullify any discounts or preferential pricing previously applied to the Customer’s order which were conditional upon timely payment.
• The Customer shall remain liable for all amounts due, notwithstanding any suspension of supply or withdrawal of discounts and agrees to indemnify the Company against any losses incurred because of late payment.
• Non-account customers must pay via bank transfer, credit card or cheque prior to despatch.
• All payments should be made to the following payment account:

Bank Name: Lloyds Bank PLC

Bank Address:  Liverpool Branch, 88-94 Church Street, Liverpool, L1 3HD, United Kingdom.

Sort Code: 30-95-11

Account No: 01254090

Account Name: Eveque Leisure Equipment Ltd.

• Remittance advice notes should state account number, invoice number and amounts.

8. Delivery

8.1   The standard packing and delivery charge for website orders to UK mainland addresses is £13.29 plus VAT unless otherwise stated or agreed in writing.

8.2   Delivery for non-mainland UK, international destinations or bulk orders will be subject to surcharges listed in our Delivery and Returns Information on the Site.

8.3   Pricing based on FOB (Free on Board), CFR (Cost and Freight) and CIF (Cost, Insurance and Freight) terms is available upon request for international or trade customers.

8.4   All delivery times provided are estimates only and are not guaranteed. The Company shall not be liable for any delays in delivery, regardless of cause.

8.5   Title to the goods shall remain with The Company until full payment has been received and cleared. The proper law of all transactions between the parties is English Law and any disputes arising shall be determined by the courts in England.

8.6   Risk in the goods shall pass to the Customer upon delivery to the address specified in the order.

8.7   The Customer is responsible for ensuring that someone is available to receive and inspect the goods upon delivery.

8.7.1   Any issues with delivery, including damage or shortages, must be reported in accordance with Clause 9. Any damage must be noted on the carrier’s receipt as “Damaged” and must not be accepted. Failure to do so will result in the Customer unable to make a claim.

9. Liability

9.1   The Customer must notify The Company of any damaged or missing items within the following timeframes:

• Damaged or defective goods: within three (3) calendar days of receipt of the goods.
• Missing items: within seven (7) calendar days from the date of the invoice.

9.2   The Company reserves the right to request photographic evidence of any damage prior to agreeing to a resolution.

9.3   Where valid claims are made within the specified timeframes, the Company’s obligations shall be limited to one of the following, at its discretion:

• Repair or replacement of the damaged goods.
• Supply of any missing items.
• Refund of the amount paid for the affected goods.

9.4   The Company shall not be liable for any defects, inaccuracies or failures in the goods that arise from drawings, measurements, specifications or designs provided by the Customer.

9.5   The Company shall not be liable for any indirect or consequential losses incurred by the Customer, including but not limited to loss of profit, business interruption or reputational damage. In all cases, The Company’s liability shall be limited to the amount paid by the Customer for the goods in question.

10. Cancellation by the Customer

10.1   In accordance with the Consumer Contracts Regulations, where the Customer is purchasing as an individual, then you have the right to cancel your order for any reason within fourteen (14) calendar days from the date of receipt of the goods. This period is referred to as the “cooling-off period”.

10.2   To exercise the right to cancel, the Customer must notify The Company in writing via email to info@eveque.co.uk within the fourteen (14) day cooling-off period. Following such notification, the Customer shall have a further fourteen (14) calendar days to return the goods.

10.3   Goods returned under this policy must be unused, in their original packaging and in a condition suitable for resale. The Customer shall bear the cost of returning the goods unless the item is faulty or not as described.

10.4   Upon receipt and inspection of the returned goods, The Company shall process any applicable refund within fourteen (14) calendar days. Refunds shall be issued to the original payment method used at the time of purchase.

10.5   The Company shall refund the standard delivery charge paid at the time of ordering (if applicable). Any additional delivery upgrades selected by the customer shall not be refunded.

10.6   If the returned goods are damaged, used or not in a resaleable condition, The Company reserves the right to deduct a reasonable amount from the refund to reflect the diminished value of the goods.

10.7   The right to cancel does not apply to the following:

• Goods that are bespoke or customised to the Customer’s specifications.
• Services that have commenced prior to the expiry of the cooling-off period.

10.8   Where the Customer is purchasing as a business or organisation, no order accepted by The Company may be cancelled by the Customer except with The Company’s prior written consent and subject to any terms The Company may reasonably require.

10.8.1   If The Company agrees to the cancellation of an order, the Customer shall pay a cancellation fee equal to twenty-five percent (25%) of the net value of the cancelled portion of the order. The Customer acknowledges and agrees that this fee represents a genuine pre-estimate of the loss the Company will incur because of the cancellation.

11. Cancellation by The Company

11.1   The Company reserves the right to cancel the contract between The Company and the Customer under the following circumstances:

• Delivery cannot be made to the Customer’s specified location.
• Payment for bespoke or customised items has not been received prior to commencement of production.
• Insufficient stock is available to fulfil the order.
• One or more items were listed at an incorrect price due to a typographical or system error.

11.2   In the event that The Company cancels the order, the Customer will be notified in writing and any payment made will be refunded to the original payment method as soon as reasonably practicable and in any event within thirty (30) calendar days of the cancellation.

11.3   The Company shall not be liable to offer any additional compensation for any inconvenience or disappointment caused by the cancellation.

12. Guarantee

12.1   All products are guaranteed for 12 months from the invoice date against faulty materials or workmanship unless otherwise stated. This guarantee excludes damage due to misuse, neglect or unauthorised modifications.

13. Intellectual Property

13.1   All content on our Site, including text, graphics, logos and images, is the property of Eveque Leisure Equipment Ltd. or its licensors and is protected by UK and international copyright laws. You may not reproduce, distribute or exploit any content without prior written permission.

14. Limitation of Liability
15. 1 The Company does not guarantee that the website will be error-free or uninterrupted. To the extent permitted by law, we exclude all liability for any loss or damage arising from your use of the Site or reliance on its content.

14.2   The Company exercise reasonable skills and care to ensure that the Site is secure and free from viruses and malware; however, The Company does not guarantee that this is the case. You are responsible for protecting your hardware, software, data and other materials from viruses, malware and other internet security risks when accessing the Site.

14.3   Nothing on the Site constitutes as professional advice on which you should rely on. It is provided for general information purposes only.

15. Force Majeure

15.1   The Company shall not be liable for delays or failure to perform due to events beyond its reasonable control, including but not limited to strikes, natural disasters or supplier issues.

16. Governing Law

16.1   These terms shall be governed by English Law.
16.2   Any disputes shall be subject to the exclusive jurisdiction of the courts of England.